Details you fill in
- Business name
- Phone for enquiries
- WhatsApp number (adds a WhatsApp button)
- Address or area
- Opening hours
- Delivery time and charges
- Cash on delivery
- Returns and exchanges
- Home
- Chatbot templates
- Online stores
Free chatbot template
AI chatbot for online stores
Shoppers leave when they cannot find out about delivery, COD or returns in time. This chatbot answers those questions instantly on your store, in Hindi, Hinglish or English, and passes order problems to your team with the order number.
- Ready in about 5 minutes
- No coding
- Pay in INR
Quick answer
What does a chatbot do for online stores?
It answers the questions your visitors ask every day, straight away and at any hour, from the details you give it. When someone is ready to buy or book, it saves their name and mobile number for your team, offers a WhatsApp button, or creates a ticket for a person to follow up.
Questions it answers for online stores:
- “Kab tak deliver hoga?”
- “Is cash on delivery available?”
- “How do I return or exchange?”
- “Is this available in XL?”
- “Are there delivery charges?”
- “Where is my order?”
Test it with your own online store details
Type your details below, then ask the chatbot questions like a real visitor would. It answers only from what you enter, so you see exactly what your customers would see. Happy with it? Sign up free to set it up and get the code for your website.
2. Chat with it
Your chatbot appears here after you press Create my demo chatbot.
Like what you see? Sign up free, confirm your details and get the code to put this chatbot on your website.
Use this chatbot on my websiteYou have reached the demo limit. Sign up free to keep chatting and to use this chatbot on your website.
Sign up freeThis is a demo: answers come only from the details you entered, and it is not connected to a real website.
What the online store template sets up for you
You fill in a short form. Every detail you add becomes an instant answer; anything you leave empty is skipped, so the chatbot never shows a blank answer.
What you get
- Instant answers for: Delivery, Cash on delivery, Returns, Timings, Location, Contact
- Quick reply buttons: Delivery time, Cash on delivery, Returns and exchange, Track my order
- A greeting and rules written for online stores
- An optional name + mobile number form you can switch on
- A WhatsApp button when you add your WhatsApp number
Built for online stores in India
Hindi, Hinglish or English
It replies in the language the visitor writes in, with polite "aap" by default.
Leads with mobile numbers
Ask for a name and mobile number before the chat. Every enquiry lands in your dashboard and inbox.
WhatsApp button
Visitors who prefer to talk can open WhatsApp with your number in one tap.
Instant answers
Everyday questions such as fees or timings get your own answer instantly, without paying for an AI reply.
No made-up promises
It answers from your details and is told never to invent prices, dates or offers.
Hand-off to your team
Reply to a visitor yourself, live in the chat (Starter and up), or let “Talk to Human” turn the chat into a ticket for your staff.
Connect your chatbot to Shopify or WooCommerce
Connect your store with read-only keys, no code needed, and the chat shows live prices, stock and order status. Any other store system can connect through one API endpoint built by your developer.
Search products
Find products by words, category, price or stock.
Categories
The categories a shopper can browse.
Order status
Where an order is. The shopper gives the order number and their phone or email.
It only reads: nothing is booked or changed, and private answers need the visitor's phone or email. Available on the Starter plan and above. Read the WooCommerce guide or the Shopify guide.
Live on your website in 3 steps
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1
Pick the online store template
Sign up free, open Chatbots and choose Online store. Fill in your delivery time and charges, cash on delivery, returns and exchanges and timings.
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2
Test the answers
Your chatbot is ready with instant answers, quick replies and a lead form. Try it in the Widget tab and change anything you like.
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3
Paste one script tag
Copy the one-line script into your website. It works on WordPress, Wix, Shopify and plain HTML.
Creating the chatbot is free and each AI reply uses credits from your plan. See pricing in INR or read what a website chatbot costs in India.
Chatbots for online stores: questions
More in the chat widget overview and the install guide.
Does the chatbot work on Shopify and WooCommerce stores?
Yes. It is one script tag, so it works on Shopify, WooCommerce (WordPress), custom stores and any store builder that lets you add a script. On Shopify and WooCommerce you can also connect the store with read-only keys, so the chat shows live prices, stock and order status.
Can it track orders?
Yes, if you connect your store: Shopify and WooCommerce need only read-only keys, and any other system needs your own API. The shopper gives the order number and phone or email, both are checked, and the chat shows the status. Without a connection, the template asks for the order number and points shoppers to your contact number or WhatsApp.
Will it invent discounts or stock?
No. It is told never to invent prices, stock, discounts or delivery dates, and answers only from the facts and documents you give it.
Can shoppers ask in Hinglish?
Yes. The template replies in the language the shopper uses, so "COD hai kya?" gets a Hinglish or English answer as they prefer.
How much does it cost?
Creating the chatbot is free. Each AI reply uses credits from your plan, and your own auto replies for delivery, COD and returns use no AI credits.
Can the chatbot show live data from my own system?
Yes. Connect a Shopify or WooCommerce store with its keys, no code needed, or have a developer connect any other system. The chatbot can then show live answers such as search products, categories, offers and coupons, delivery to a pincode. It can also look up order status, return or refund status after the visitor gives their reference number and phone, which your system checks. Only read-only: nothing is booked or changed. Available on the Starter plan and above.
Can I test the chatbot with my own business details without signing up?
Yes. Fill in the demo form on this page and chat with the chatbot built from your details — no signup needed. It answers only from what you type, nothing is saved in an account and the details are kept for 24 hours. Happy with it? Sign up free to set it up on your website.
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Set up your online store chatbot today
Free to create. Fill in your details, test the answers and paste one script tag.