How many chatbot replies do I get?
It depends on your credits. A typical AI reply uses about 7 credits, so the Starter plan's 5,000 credits give about 714 AI replies a month. Short answers use less and long answers use more, which is why the plans say "about".
What is a credit?
Credits are how usage is counted. Your plan adds credits every month, and each AI reply or API call uses some of them. Each one has a base cost, plus 1 credit per 1,000 input characters and, where text is generated, 1 credit per 500 output characters.
Do I pay separately for the chatbot and the API?
No. There is one balance. If you only use the chatbot, all your credits go to chatbot replies. The developer APIs are optional and use the same credits, never a separate charge.
Which replies use no credits?
Answers that match your FAQ, your own auto replies, greetings and repeated questions use no AI credits. They do not reduce the number of AI replies your plan gives you.
What happens when I run out of credits?
Your auto replies keep working. For other questions visitors see a polite message, and you get an email. You can move to a bigger plan at any time. On the API, calls return an INSUFFICIENT_CREDITS error, while utility APIs keep working until their free monthly quota is used.
What is the safety limit?
A daily cap on visitor messages per chatbot (for example 300 on Starter), so a spam wave cannot empty your credits. It is not the number of replies you get: that depends on your credits. You can set a lower limit in your chatbot settings.
Do credits expire?
Monthly plan credits last until the end of that monthly period and do not roll over. Credits from a sign-in offer expire 30 days after they are added. The credits that expire soonest are always used first.
How does yearly billing work?
You pay once for the year at a lower price, and the plan adds the same credits every month as the monthly plan does. Unused monthly credits still do not roll over.
Will I be charged again automatically?
No. Plans are prepaid for a month or a year. We do not store your card and never charge you again automatically. When the period ends, your account moves to the free plan unless you choose to buy again.
Is there a free plan?
Yes. Free plan with 100 credits/month + 1,000 bonus credits when you sign in before 23 Nov. The monthly free credits need a verified phone number. The Free plan also includes 1,000 free requests per month on utility APIs (intent detection, sentiment analysis, PII redaction and spam detection).
Am I charged for failed requests?
No. Credits are reserved when a call starts and only settled if it succeeds. Validation errors and provider failures release the reservation.
Is GST included, and how can I pay?
INR prices already include 18% GST. You can add your GSTIN in Settings > Billing so it appears on your receipts. Payments are processed by Razorpay in INR or USD, including cards, UPI and net banking where available.
Do I need a Forms plan for the chatbot?
No. Forms is a separate product for contact forms and newsletter signups, with its own plans, and it does not use your credits. The chatbot does not need it. If you have a paid API plan and also want Forms, Forms plans are 15% off.
