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Refund & Cancellation Policy

Last updated: October 18, 2026

This policy explains when you can get your money back for an RSFlowHub plan, and what “cancelling” means for prepaid plans.

1. Plans are prepaid and never renew automatically

API and Forms plans are paid once, in advance, for one month or one year. We do not store your card and we never charge you again automatically. There is nothing to cancel: when the period ends, your account moves to the free plan unless you choose to buy again.

2. Failed API calls are not charged

You do not need to ask for a refund when an API call fails. Credits are reserved when a call starts and released automatically if it fails or times out, and switching to a backup AI provider never changes the price. Every charge is listed in your usage dashboard.

3. When we refund

We refund the payment, in full or in part, when:

you were charged twice for the same order (duplicate payment);
you were charged the wrong amount because of a billing error on our side;
the paid service was unavailable to you because of a failure on our side that we confirm (check our status page).

We review every request and reply with a decision. For partial service failures we may offer credits instead of money if you prefer.

4. When we do not refund

Credits already used, or a plan already partly used.
Change of mind, or choosing the wrong plan, after the plan or credits were delivered to your account.
Credits that expired unused (see the expiry rules in our Terms).
Accounts closed for breaking our Terms.

5. How to ask for a refund

Email support@rsflowhub.com from your account email with the subject “Refund request”, the payment ID or receipt (Dashboard → Billing) and a short reason. Please write within 30 days of the payment.

6. Processing time

Approved refunds are sent through Razorpay to the original payment method within 5–10 business days. Your bank may take a few more days to show it.

7. Changes to this policy

When we change this policy we update the date at the top of this page. A change never applies to a payment made before it.