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Free Intent Detection Tool: Find Out What a Message Wants

Paste a customer message and press Detect intent. You get the most likely intent, for example refund request, complaint or order status, with a confidence score. It is free and needs no account.

0 / 1,000 Try an example:
Separate with commas, 2 to 10 short labels. Leave empty to use the default list. The AI picks only from your list, like the API.

We do not store the text you enter. It is sent to an AI provider only to produce the result, and AI output can contain mistakes: check it before you use it.

How it works

How to use the intent detector

  1. Paste one customer message (up to 1,000 characters).
  2. Press Detect intent.
  3. Read the intent and the confidence score.
Good for

Where people use it

  • Support inbox routingSee how a message would be sorted before it reaches an agent.
  • ChatbotsCheck what your bot should do with a user message.
  • TestingTry the same engine before you call the API from your own code.
Under the hood

How AI intent detection works

Intent detection answers one question about a message: what does this person want? A customer who writes "I was charged twice" wants a refund, "where is my parcel" is asking about an order, and "how much is the pro plan" is asking about pricing. Detecting that automatically is what lets a chatbot, helpdesk or inbox send each message to the right place.

From text to an intent label

You paste a message and the tool sends it to a language model along with a list of possible intents. On this page the list is fixed: question, complaint, refund request, order status, cancellation, pricing inquiry, technical support, purchase, feedback and greeting. You can also type your own list of 2 to 10 short labels to see how the model classifies messages for your business.

The model compares the meaning of the message with the labels, not just keywords. "I want my money back" contains no word "refund" but still maps to a refund request.

What the confidence score means

Alongside the intent you get a confidence score. A high score means the message clearly fits one label. A low score means the message is vague, very short or fits more than one intent, and a person or a follow-up question may be needed. In your own automation, a common pattern is to act automatically above a threshold and hand everything else to a human.

One intent or several

Real messages are often mixed: "My order is late and I want a refund." Turn on the multiple intents option to get every intent found, with its own score, instead of only the main one.

Where intent detection is used

Support teams use it to route tickets, chatbots use it to decide which flow to start, sales teams use it to spot purchase and pricing questions, and product teams use it to count what customers complain about most. The same engine is available as the intent detection API, with a free monthly quota on every plan.

Limits

Intent models can be wrong on sarcasm, slang and very short messages like "ok" or "help". Check the confidence score and test your own labels with real messages before you rely on the result.

For developers

Use this in your own app

The same feature is a REST endpoint with a free monthly quota on every plan, so you can add it to your product without building prompts or parsing.

Paid plans are priced in Indian rupees with 18% GST included, and you pay with Razorpay. See plans.

See the API Get an API key 
curl -X POST https://rsflowhub.com/api/v1/ai/intent-detection \
  -H "Authorization: Bearer YOUR_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{"text": "I want a refund", "intent_types": ["refund_request", "order_status", "complaint"]}'
FAQ

Questions about the intent detector

More in the FAQ centre, or contact us.

Which intents can it detect here?
This page uses a fixed list: question, complaint, refund request, order status, cancellation, pricing inquiry, technical support, purchase, feedback and greeting. In the API you send your own list of intents.
What does the confidence score mean?
It shows how sure the model is about the chosen intent. A low score means the message is unclear or fits more than one intent.
Can it find more than one intent in a message?
This page shows the main intent only. The API can return several intents for one message.
Is my text saved?
We do not save your text in a database. It is sent to an AI provider to classify it, and the result may be kept in a short-lived cache (24 hours). We only count uses.
Can I use this in my own app?
Yes. The intent detection API has a free monthly quota on every plan.
What is intent classification in simple words?
It is labelling a message with what the sender wants, such as a refund request, an order status question or a complaint, so software can respond or route it correctly.
How do I classify customer support messages automatically?
Send each incoming message to an intent detection API with your list of intents, then route by the returned label and confidence. You can try the idea here by pasting a message.
Can I use my own intent labels?
Yes. Enter 2 to 10 short labels, using letters, numbers, spaces, hyphens or underscores, and the tool classifies the message against your list.
Is intent detection the same as sentiment analysis?
No. Intent says what the person wants to do, such as cancel or buy. Sentiment says how they feel, such as positive or negative. Many teams use both on the same message.
How accurate is AI intent detection?
It is usually accurate on clear messages and less certain on short, vague or sarcastic ones. Use the confidence score and test it on your own real messages.

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