Ticket Workflow API Specification & Integration Reference
API Endpoint Public API Page

POST Ticket Workflow API

/api/v1/ai/ticket-workflow

Analyze a customer support ticket and context to determine the next automated workflow action, priority, and routing destination.

Base Billing 1 Credit
Target Latency < 150ms (p50)
Client Timeout 5.0s (recommended)
SLA Guarantee 99.9% Uptime
JSON Contract Deterministic v1

Architecture Role & AI Definition

Ticket Workflow API provides low-latency, deterministic REST execution for production engineering workflows. It processes structured payloads with strict schema validation, returns uniform JSON envelopes, and is secured via SHA-256 API key authentication with atomic credit pre-authorization locks.

Production Reliability Guidelines

1. Strict Timeout Windows

Configure a hard client timeout of 5 to 8 seconds. If network latency spikes, cancel connection to avoid holding open sockets in worker pools.

2. Exponential Backoff with Jitter

Upon receiving 429 Rate Limit or transient 5xx, pause with exponential backoff:
wait = min(max_backoff, base * 2^attempt + jitter).

3. Atomic Pre-Auth Locks

RSFlowHub acquires an atomic lock verifying base credits before model invocation. If validation fails, zero credits are deducted.

Request Body Parameters

Field Type Required Description
ticket string Required The customer support ticket message text (Max: 20,000 characters).
subject string Optional Optional ticket subject header.
customer_context string Optional Optional customer account details context.
product_context string Optional Optional product details context.
business_context string Optional Optional support operational policies or rules context.
previous_messages array Optional Optional array of previous messages in conversation thread.
available_departments array Optional Optional list of available departments to restrict routing decisions.
model string Optional Optional AI model to use.

Example Request

This example demonstrates how to evaluate a ticket to resolve the next workflow state.

JSON Request 
{
  "ticket": "My payment was deducted but my subscription is still not active.",
  "customer_context": "Billing database shows payment pending verification.",
  "available_departments": ["technical_support", "billing", "sales"]
}
curl-trigger.sh cURL 
curl -X POST https://rsflowhub.com/api/v1/ai/ticket-workflow \
  -H "Authorization: Bearer YOUR_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{
    "ticket": "My payment was deducted but my subscription is still not active.",
    "customer_context": "Billing database shows payment pending verification.",
    "available_departments": ["technical_support", "billing", "sales"]
  }'

Example Response

The response returns workflow decisions, department routing, safety flags, and details on any missing inputs required from the user.

response.json JSON Response
200 OK 118ms 
{
  "success": true,
  "data": {
    "result": {
      "decision": "REQUEST_MORE_INFO",
      "priority": "high",
      "route_to": "billing",
      "requires_human": true,
      "reason": "Payment deduction occurred but subscription not active. System is waiting for user transaction receipt verification details.",
      "can_auto_reply": true,
      "required_information": [
        "transaction_receipt_id"
      ]
    }
  },
  "meta": {
    "credits_used": 3,
    "credits_remaining": 992
  }
}

API Request Example

Use the cURL snippet below to test the endpoint.

curl-trigger.sh cURL 
curl -X POST 'https://rsflowhub.com/api/v1/ai/ticket-workflow' \
  -H 'Authorization: Bearer YOUR_API_KEY' \
  -H 'Content-Type: application/json' \
  -d '{
    "ticket": "My payment was deducted but my subscription is still not active.",
    "customer_context": "Billing database shows payment pending verification.",
    "available_departments": [
        "technical_support",
        "billing",
        "sales"
    ]
}'

Common Failure Modes & Troubleshooting Matrix

HTTP Code Error Code Root Cause Recommended Remediation
400 bad_request Malformed JSON syntax or missing required top-level parameters. Validate JSON payload with Content-Type: application/json and ensure all required fields are present.
401 unauthorized Missing, revoked, or incorrectly formatted x-api-key header. Verify API key exists in Dashboard → API Keys and pass in x-api-key or Authorization: Bearer.
402 insufficient_credits Account credit balance is lower than the base required credits (3 credits). Top up credits in billing settings or enable auto-recharge to prevent pipeline interruption.
422 validation_error Input failed parameter constraints (e.g., character length exceeded or invalid array types). Review parameters table above and adjust payload length, types, or structure accordingly.
429 rate_limit_exceeded Concurrency limit (60 requests/minute default) reached for this endpoint key. Back off and retry using the timestamp in Retry-After response header, or batch requests.

Technical Q&A (FAQ)

We recommend setting a client timeout of 5 to 8 seconds. While average latency is under 150ms, large input payloads or complex reasoning models may require additional processing time.

RSFlowHub uses an atomic pre-flight check. Before processing, the gateway validates that your wallet has at least 3 base credits. If the request fails validation (422) or is malformed (400), no credits are charged.

When a 429 is received, your application should respect the 'Retry-After' header and use an exponential backoff retry policy with randomized jitter to prevent thundering herd problems.

Every successful response returns { "success": true, "data": { ... }, "meta": { "credits_used": int, "credits_remaining": int } }.

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