Skip to content
RSFlowHub
  1. Home
  2. APIs
  3. Categories
  4. Customer Experience & Review APIs
Customer Experience & Review APIs · 4 APIs

Omnichannel Customer Experience & Review Intelligence APIs

Automate review sentiment extraction, pros & cons summarization, and automated public review responses at scale.

Typical Response
1-3 s
Platforms Supported
Amazon, Google, iOS
Sentiment Precision
98.8%
POST /api/v1/ai/review-analyze
{
    "review": "Delivery was fast and the build quality is great, but the battery dies by mid-afternoon."
}
200 OK response.json
{
    "data": {
        "result": {
            "sentiment": "mixed",
            "confidence": 0.88,
            "language": "en",
            "category": "product_quality",
            "emotions": [
                "satisfaction",
                "frustration"
            ],
            "key_topics": [
                "delivery",
                "build quality",
                "battery life"
            ],
            "positive_points": [
                "Fast delivery",
                "Great build quality"
            ],
            "negative_points": [
                "Short battery life"
            ],
            "pain_points": [
                "Battery does not last a full day"
            ],
            "suggestions": [
                "Improve battery capacity"
            ],
            "urgency": "medium",
            "attention_recommended": true
        }
    }
}

Customer Experience & Review APIs: 4 APIs

2 to 4 credits per call. Each one has its own page with parameters, code and examples.

  • Live

    Review Analyze

    Analyze sentiment, category, key topics, emotions, and urgency of a customer review.

    POST /api/v1/ai/review-analyze
    3 credits Docs Try it
  • Live

    Review Summary

    Summarize a batch of customer reviews, extracting positive/negative themes, complaints, and suggestions.

    POST /api/v1/ai/review-summary
    3 credits Docs Try it
  • Live

    Review Reply

    Generate a professional, context-appropriate response to a customer review.

    POST /api/v1/ai/review-reply
    2 credits Docs Try it
  • Live

    Review Insights

    Analyze multiple reviews to generate actionable business recommendations and priorities.

    POST /api/v1/ai/review-insights
    4 credits Docs Try it
Definition

What are the Customer Experience & Review APIs?

RSFlowHub Review & Customer Experience APIs turn unstructured feedback from Google Maps, Amazon, Apple App Store, and Trustpilot into actionable product insights. Endpoints extract canonical pros and cons, detect churn indicators, and generate empathetic, brand-aligned public responses at enterprise scale.

APIs
4
Price
2 to 4 credits per call
Authentication
X-API-Key header
Format
JSON in, JSON out
Typical response
1 to 3 seconds
Fallback
Automatic, failed calls not charged

Quickstart

A real request to POST /api/v1/ai/review-analyze. Every API in this category works the same way.

request.sh
curl -X POST "https://rsflowhub.com/api/v1/ai/review-analyze" \
  -H "X-API-Key: rfh_your_api_key" \
  -H "Content-Type: application/json" \
  -d '{"review":"Delivery was fast and the build quality is great, but the battery dies by mid-afternoon."}'
response.json
{
    "success": true,
    "request_id": "req_3f9a2c7e-5b1d-4e8a-9c2f-7d6e1a0b4c8d",
    "data": {
        "result": {
            "sentiment": "mixed",
            "confidence": 0.88,
            "language": "en",
            "category": "product_quality",
            "emotions": [
                "satisfaction",
                "frustration"
            ],
            "key_topics": [
                "delivery",
                "build quality",
                "battery life"
            ],
            "positive_points": [
                "Fast delivery",
                "Great build quality"
            ],
            "negative_points": [
                "Short battery life"
            ],
            "pain_points": [
                "Battery does not last a full day"
            ],
            "suggestions": [
                "Improve battery capacity"
            ],
            "urgency": "medium",
            "attention_recommended": true
        }
    },
    "meta": {
        "version": "v1",
        "timestamp": "2026-10-05T09:30:00Z"
    }
}

Why teams use Customer Experience & Review APIs

Pros & Cons Keyword Extraction

Automatically groups review feedback into key product strengths and weaknesses.

Automated Google & Amazon Review Replies

Generates personalized responses to 1-star and 5-star customer reviews instantly.

CSAT & NPS Sentiment Intelligence

Predicts customer satisfaction and churn risk from feedback transcripts.

Use cases

Typical pipelines built with Customer Experience & Review APIs.

E-Commerce Review Pros & Cons Extraction

Aggregate thousands of marketplace reviews to surface automated bulleted product strengths and flaws on product detail pages.

  1. Marketplace Reviews
  2. Review Analysis API
  3. PDP Feature Highlight Widgets

Automated Google & App Store Public Review Responses

Draft individualized, courteous responses to 1-star complaints and 5-star praise to boost developer ranking and brand reputation.

  1. New App Review
  2. Generate Response API
  3. App Store Connect / Google Play

Churn Risk Detection from NPS Transcripts

Flag dissatisfied enterprise accounts from open-ended survey text before contract renewal dates.

  1. Survey Response
  2. Sentiment & Churn API
  3. Customer Success Alert

RSFlowHub vs provider SDKs vs self-hosting

How the Customer Experience & Review APIs compare with calling a provider directly or running your own models.

TopicRSFlowHubProvider SDKSelf-hosted
Aspect Extraction Built-in Pros/Cons SeparationUnstructured Text OutputComplex NLP Pipeline
Public Review Replies Brand & Tone Guardrails Built-inRisk of HallucinationRequires Fine-Tuning
Batch Processing Concurrent Edge GatewayRate Limit BottlenecksLimited by GPU Memory

Frequently asked questions

Can I generate replies for both positive and negative customer reviews?
Yes. The engine thanks positive reviewers and provides structured, empathetic resolution paths for negative feedback.
What review platforms are supported?
You can pass raw text from Google Maps, Amazon, iOS App Store, Google Play, Shopify, Trustpilot, or custom in-app surveys.
How does the API extract specific product features (aspect-based sentiment)?
Our review models perform aspect-based sentiment analysis, linking adjectives directly to product features such as battery life, shipping speed, or build quality.
Can we enforce brand safety rules in public review replies?
Yes. Custom instructions allow you to restrict compensation promises, enforce legal disclaimers, or reference direct support URLs.
What is the credit cost per review analyzed?
Standard review analysis costs 1 base credit per review text up to 1,500 characters with zero hidden subscription fees.

Other API categories

All categories

Build with Customer Experience & Review APIs

Free plan with 100 credits/month + 1,000 bonus credits when you sign in before 23 Nov. One key works for every API in every category.

RSFlowHub

Sign in to continue

You'll come straight back to this page.

Forgot password?

New to RSFlowHub? Create a free account