Knowledge Base Troubleshooting Grounding
Grounds generated responses strictly in official technical articles, FAQ points, and troubleshooting steps.
Support ticket reply generation API grounded in knowledge base articles, refund policies, and agent sign-off rules.
https://rsflowhub.com/api/v1/ai/ticket-reply
X-API-Key header{
"ticket": "My payment was deducted but my subscription is still not active.",
"customer_name": "John Doe",
"business_name": "RSFlowHub Team",
"customer_context": "Billing shows payment pending verification.",
"instructions": "Empathize and ask them to send the transaction receipt ID for manual verification."
}
{
"result": {
"reply_text": "Sorry for the trouble logging in. I have sent a fresh reset link to your email; please check your spam folder too. Reply here if it does not arrive within 5 minutes.",
"language": "en",
"tone": "empathetic"
}
}
Automated Helpdesk Ticket Reply Generator API is a REST API on RSFlowHub for web, mobile and AI agent applications. Send a JSON request to POST /api/v1/ai/ticket-reply with your API key; RSFlowHub runs it on a tuned AI model, falls back to a backup provider if needed, and returns a structured JSON result, usually within 1 to 3 seconds.
POST /api/v1/ai/ticket-replyX-API-Key headerSend these fields as a JSON body. An invalid or missing field returns a 422 error that names the field.
| Field | Type | Required | Description |
|---|---|---|---|
ticket |
string | Required | The customer support ticket message text (Max: 20,000 characters). |
subject |
string | Optional | Optional ticket subject header. |
customer_name |
string | Optional | Optional customer name for greetings. |
business_name |
string | Optional | Optional business name for signature. |
customer_context |
string | Optional | Optional customer account details context. |
product_context |
string | Optional | Optional product catalogs spec context. |
business_context |
string | Optional | Optional business policy operational context. |
previous_messages |
array | Optional | Optional array of previous messages in conversation thread. |
tone |
string | Optional | Response tone. Options: "professional", "friendly", "empathetic", "concise". Default is "professional". |
language |
string | Optional | Optional response language. |
instructions |
string | Optional | Optional custom instructions to follow. |
Copy, replace rfh_your_api_key with your key and run. Prefer a client library? See the official SDKs.
curl -X POST "https://rsflowhub.com/api/v1/ai/ticket-reply" \
-H "Content-Type: application/json" \
-H "X-API-Key: rfh_your_api_key" \
-d '{"ticket":"My payment was deducted but my subscription is still not active.","customer_name":"John Doe","business_name":"RSFlowHub Team","customer_context":"Billing shows payment pending verification.","instructions":"Empathize and ask them to send the transaction receipt ID for manual verification."}'
<?php
$client = new \GuzzleHttp\Client();
$response = $client->post('https://rsflowhub.com/api/v1/ai/ticket-reply', [
'headers' => [
'Content-Type' => 'application/json',
'X-API-Key' => 'rfh_your_api_key',
],
'json' => array (
'ticket' => 'My payment was deducted but my subscription is still not active.',
'customer_name' => 'John Doe',
'business_name' => 'RSFlowHub Team',
'customer_context' => 'Billing shows payment pending verification.',
'instructions' => 'Empathize and ask them to send the transaction receipt ID for manual verification.',
),
]);
echo $response->getBody();
const response = await fetch('https://rsflowhub.com/api/v1/ai/ticket-reply', {
method: 'POST',
headers: {
'Content-Type': 'application/json',
'X-API-Key': 'rfh_your_api_key'
},
body: JSON.stringify({"ticket":"My payment was deducted but my subscription is still not active.","customer_name":"John Doe","business_name":"RSFlowHub Team","customer_context":"Billing shows payment pending verification.","instructions":"Empathize and ask them to send the transaction receipt ID for manual verification."})
});
const data = await response.json();
console.log(data);
import requests
url = "https://rsflowhub.com/api/v1/ai/ticket-reply"
headers = {
"Content-Type": "application/json",
"X-API-Key": "rfh_your_api_key"
}
payload = {"ticket":"My payment was deducted but my subscription is still not active.","customer_name":"John Doe","business_name":"RSFlowHub Team","customer_context":"Billing shows payment pending verification.","instructions":"Empathize and ask them to send the transaction receipt ID for manual verification."}
response = requests.post(url, json=payload, headers=headers)
print(response.json())
Every RSFlowHub endpoint uses the same envelope, so one parser handles all of them. Failed calls are not charged.
{
"success": true,
"request_id": "req_3f9a2c7e-5b1d-4e8a-9c2f-7d6e1a0b4c8d",
"data": {
"result": {
"reply_text": "Sorry for the trouble logging in. I have sent a fresh reset link to your email; please check your spam folder too. Reply here if it does not arrive within 5 minutes.",
"language": "en",
"tone": "empathetic"
}
},
"meta": {
"version": "v1",
"timestamp": "2026-10-05T09:30:00Z"
}
}
{
"success": false,
"request_id": "req_8c1d4e2a-7f3b-4a9c",
"error": {
"code": "VALIDATION_ERROR",
"message": "The given data was invalid.",
"details": {
"ticket": [
"This field is required."
]
}
},
"meta": {
"version": "v1",
"timestamp": "2026-10-05T09:30:00Z"
}
}
| Field | Type | Meaning |
|---|---|---|
success | boolean | true when the call worked, false on any error. |
request_id | string | Unique id for this call. Quote it when you contact support. |
data.result | object | The result of this endpoint (see the example). |
error | object | Only on failure: code, message and details per field. |
meta | object | API version and server timestamp. |
All error codes: Errors reference
Grounds generated responses strictly in official technical articles, FAQ points, and troubleshooting steps.
Adopts appropriate empathy level for delayed tickets, urgent outages, or standard customer inquiries.
Appends identity verification and security checks before granting account changes or refunds.
Automatically formats polite closing sign-offs and optional customer satisfaction survey links.
How teams use the Automated Helpdesk Ticket Reply Generator API in production.
Generate 1-click professional draft responses for tier-1 support agents answering recurring user questions.
Hi Alex,\n\nTo reset your password without access to your primary email address, please follow our identity verification guide at example.com/verify.\n\nBest regards,\nSarah | Support TeamSaves support representatives 4+ minutes per ticket.
Draft step-by-step code solution replies for developer tickets regarding API authentication and CORS errors.
Hello,\n\nPlease verify that your request header includes "X-API-Key: YOUR_SECRET_KEY" and that your API key has active credit balance.Routes technical tickets to developers with a ready summary of the problem.
Provide automated order return instructions and return label links following store 14-day return policy rules.
Hi Mark,\n\nWe would be happy to help with your exchange! Please print your prepaid return label at example.com/returns.Drafts policy-based replies for return and refund tickets.
Chatbot handoffs still need a person to answer. The ticket reply API writes a draft reply from the visitor message, your tone and your instructions, and your team reviews and sends it.
How it works in a chatbot
Agents edit a draft instead of starting from a blank page.
Pass your business name and tone so replies sound like you.
Drafts are reviewed before they are sent to the visitor.
Want a chatbot without building one? The RSFlowHub AI chatbot for your website is live in about 5 minutes with one script tag: it answers from your documents, captures leads and creates support tickets. Read the chat widget guide, try the live chatbot demo, see chatbot pricing, or build your own with the chatbots API.
The same job done three ways.
| Topic | RSFlowHub API | Raw LLM prompts | Rules / regex |
|---|---|---|---|
| Output | Validated JSON fields | Free text you have to parse | Fixed patterns only |
| Setup | One POST request, no prompts | Write and maintain prompts and parsing | Write and maintain rule lists |
| Provider outage | Automatic fallback to a backup model | You build retries and a second vendor | Not applicable |
| Pricing | 2 credits per call, failed calls free | Per token, per vendor | Your own servers and upkeep |
| Understands context | Yes, AI model | Yes, AI model | No, keywords only |
Free plan with 100 credits/month + 1,000 bonus credits when you sign in before 23 Nov. Test it in the playground first, no code needed.
Flowy
AI assistant