Knowledge Chatbot
Answers questions using your knowledge base and FAQ, with a persona and conversation history.
Strengths
- Fast to launch
- Grounded in your content
- Low operational risk
- Home
- Comparisons
- Knowledge Chatbot vs Assistant with Actions
Agents & Chatbots
AI Chatbot vs AI Assistant with Actions
The difference between a question-answering chatbot and an assistant that can take actions, and how to choose the right scope for your product.
Knowledge Chatbot vs Assistant with Actions
Assistant with Actions
A chatbot that can also call defined actions, for example checking an order status or creating a ticket, and use the result in its reply.
Strengths
- Completes tasks for users
- Uses live data
- Reduces handoffs
Building either with RSFlowHub
The Chatbots API lets you create a bot with a system persona, attach knowledge bases, and keep a conversation per user. You can register actions; when the model decides an action is needed, your server receives the call, runs it and posts the result back so the bot can finish its reply.
Keep actions safe
- Start with read-only actions (lookups).
- Require confirmation for anything that changes data or money.
- Log every action call for review.
Frequently asked questions
Does the chatbot remember earlier messages?
Yes. Conversations are stored per thread, and a rolling window of recent turns is sent as context.
Agents & Chatbots APIs on RSFlowHub
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