How to Reply to Google Reviews in Hindi and Hinglish: 20 Examples for Indian Businesses

Most review reply guides are written for American businesses, with examples in polished American English. Indian customers write differently. A review for a dhaba in Jaipur might be in Hindi, a review for a salon in Pune in Hinglish typed on a phone, and a review for a sweet shop in Ahmedabad in Gujarati. A reply in the customer's own language, with the warmth of "ji" and "zaroor aaiye", feels personal in a way a stiff English template never does. This guide gives you a simple formula and 20 copy-ready replies for Indian businesses.

1. Why reply in the customer's language

When someone searches for "restaurant near me" or "best salon in Indore", they read your star rating, a few recent reviews and your replies under them. Your replies are not really for the reviewer. They are for the next hundred people deciding whether to visit.

• It feels personal. A Hindi review answered in Hindi shows that a real person read it, not a copy-paste template.
• It is easier to read. Many customers are more comfortable reading Hindi or their own language than formal English.
• It shows you know your customers. Local businesses win on trust, and speaking the customer's language is part of that.

2. The 5-part reply formula in Hindi

A good reply has the same five parts in any language. Keep the whole reply under about 80 words.

Replace everything in square brackets with your own details before you post. Never put a customer's phone number or order details in a public reply.

3. Positive review replies in Hindi

Restaurant or dhaba

प्रिय राहुल जी, आपके सुंदर रिव्यू के लिए दिल से धन्यवाद! हमें खुशी है कि आपको हमारा पनीर टिक्का और सर्विस दोनों पसंद आए। जल्द ही फिर से पधारें। – टीम शर्मा ढाबा

Clinic

आपके भरोसे और अच्छे शब्दों के लिए बहुत-बहुत धन्यवाद। आपका अनुभव अच्छा रहा, यह जानकर हमारी पूरी टीम को खुशी है। अपना ध्यान रखें। – मेहता क्लिनिक

Mobile or electronics shop

धन्यवाद अनीता जी! हमें खुशी है कि आपको नया फ़ोन और हमारी सलाह दोनों पसंद आए। किसी भी मदद के लिए हम हमेशा यहाँ हैं। – गुप्ता मोबाइल्स

Salon

आपके प्यारे रिव्यू के लिए धन्यवाद! प्रिया को आपका संदेश ज़रूर बताएँगे। अगली बार फिर मिलते हैं। – ग्लो सैलून

4. Positive review replies in Hinglish

Restaurant

Thank you so much Rohit ji! Aapko hamara khana aur service pasand aaya, yeh sunkar bahut khushi hui. Jaldi phir aaiye! – Team Sharma Dhaba

Coaching institute

Bahut dhanyavaad Neha! Yeh aapki mehnat ka result hai, aur hamare teachers ko bhi aap par garv hai. Aage ki padhai ke liye best of luck! – Bright Future Classes

Hotel or homestay

Aapke kind words ke liye shukriya! Hamein khushi hai ki aapka stay comfortable raha. Agli baar Udaipur aayein toh zaroor milein. – Lake View Stay

Repair service

Thank you Amit bhai! Same day laptop theek karke dena hi hamara aim hai. Koi bhi problem ho toh bejhijhak call kariye. – Fix It Point

5. Negative review replies in Hindi and Hinglish

For a 1 or 2 star review, stay calm and specific. Apologise for the actual problem, say what you changed and move the conversation offline.

Late delivery and cold food (Hindi)

प्रिय सुमित जी, देरी से डिलीवरी और ठंडे खाने के लिए हम दिल से माफ़ी चाहते हैं। यह हमारे स्तर का अनुभव नहीं है। हमने डिलीवरी की पैकिंग और समय की जाँच शुरू कर दी है। कृपया हमें [फ़ोन नंबर] पर कॉल करें ताकि हम इसे ठीक कर सकें। – मैनेजर, शर्मा ढाबा

Rude staff (Hindi)

अपनी बात हम तक पहुँचाने के लिए धन्यवाद, और स्टाफ़ के व्यवहार के लिए हमें सच में खेद है। हम उस दिन की टीम से बात कर रहे हैं। कृपया [ईमेल] पर लिखें, हम पूरी बात समझकर इसे सुधारेंगे।

Wrong size delivered (Hindi)

माफ़ कीजिए कि आपको गलत साइज़ मिला। हम आज ही एक्सचेंज की व्यवस्था कर रहे हैं। कृपया अपना ऑर्डर नंबर [व्हाट्सऐप नंबर] पर भेजें, हम तुरंत मदद करेंगे।

Long wait (Hinglish)

Sorry Pooja ji, aapko itna wait karna pada aur khana thanda mila. Yeh hamare standard ka nahi hai. Humne weekend ke liye extra staff lagaya hai. Please humein [phone number] par call kariye, hum ise theek karna chahte hain.

Confusing bill (Hinglish)

Feedback ke liye thank you. Bill mein confusion ke liye maafi chahte hain. Yeh charge rate card mein clearly likha hona chahiye tha, ab humne use update kar diya hai. Details ke liye [phone number] par baat kar sakte hain.

Damaged product from an online shop (Hinglish)

Damaged product milne ke liye sorry, Karan, aur photo bhejne ke liye thank you. Hum aaj hi replacement bhej rahe hain, purana item wapas karne ki zaroorat nahi hai. Order email par reply kariye, hum tracking details share kar denge.

6. Replies to 3 star reviews

A 3 star review usually has praise and a complaint together. Thank them for both, and say what you are doing about the complaint.

Hindi

आपके ईमानदार फ़ीडबैक के लिए धन्यवाद। खुशी है कि आपको खाना पसंद आया, और आप सही हैं कि पार्किंग की जगह कम है। हम पास की पार्किंग से बात कर रहे हैं। फिर से ज़रूर आइए।

Hinglish

Balanced review ke liye thanks, Vikram! Khushi hai ki room aur location pasand aaye. Breakfast ke options badhane par kaam chal raha hai. Agli baar aur better experience denge.

7. Gujarati and Marathi examples

Gujarati, positive

તમારા સુંદર રિવ્યૂ બદલ ખૂબ ખૂબ આભાર! અમારી સેવા તમને ગમી એ જાણીને આનંદ થયો. ફરી જરૂર પધારજો. – શાહ સ્વીટ્સ

Gujarati, negative

પ્રિય કિંજલબેન, મોડી ડિલિવરી બદલ અમે દિલગીર છીએ. આ અમારા ધોરણ મુજબ નથી. અમે ડિલિવરીનો સમય સુધારવા પગલાં લીધાં છે. કૃપા કરીને [ફોન નંબર] પર સંપર્ક કરો.

Marathi, positive

तुमच्या छान प्रतिक्रियेबद्दल मनःपूर्वक धन्यवाद! आमची सेवा तुम्हाला आवडली हे ऐकून आनंद झाला. पुन्हा नक्की भेट द्या. – पाटील केटरर्स

Marathi, negative

तुमचा अनुभव चांगला न झाल्याबद्दल आम्ही मनापासून दिलगीर आहोत. आम्ही या गोष्टीची चौकशी करत आहोत. कृपया [फोन नंबर] वर संपर्क साधा, आम्ही नक्की मदत करू.

8. Tone tips for Indian customers

• Use "aap", never "tum". Even in friendly Hinglish, "aap" is the safe, respectful choice with customers.
• Add "ji" to names. "Rahul ji" sounds warm and polite in both Hindi and Hinglish.
• Avoid very formal Hindi. Everyday words such as "सर्विस", "डिलीवरी" and "स्टाफ़" read more naturally than heavy formal Hindi words.
• Keep the brand name in English if that is how it appears on your board and Google profile, so customers recognise it.
• Do not mix scripts in one sentence. Write either Devanagari Hindi or Hinglish in English letters, not both in the same line.

9. Use the free AI review reply generator

Writing a fresh reply in the right language for every review takes time. The free review reply generator drafts one in a few seconds, with no signup.

1. Paste the review. Hindi, Hinglish, English or any other language.
2. Pick a tone. Apologetic for 1 and 2 star reviews, friendly for praise.
3. Add the star rating and your business name so the reply fits and is signed correctly.
4. Choose the reply language: Hindi, Hinglish, Gujarati, Marathi, Tamil, Telugu, Bengali, Kannada or English, or keep it the same as the review.
5. Edit before you post. Add a real detail and your phone number, and check every promise.

10. Mistakes to avoid

• Google Translate replies. Word-for-word translation of an English template sounds robotic. Write in the language from the start, or use a tool that writes natively.
• The same reply under every review. Customers notice. Mention one real detail each time.
• Arguing in public. Even when the customer is wrong, a calm reply wins the readers.
• Sharing private details. No phone numbers, bills or medical details of the customer in a public reply.
• Offering discounts in public. Settle refunds and offers on the phone, or others will post complaints for a reward.

Related guides

For the full English guide with more examples, read How to Reply to a Negative Google Review. Want a chatbot that answers your customers in Hindi on your website? See AI Chatbot for Your Website in India.

Frequently Asked Questions